| Basic FAQs |
|
How
do I pronounce HulloMail?
With a Scottish accent say hulooo Mail… |
What
is HulloMail?
A HulloMail is a voicemail that’s yours to
keep.
If you have a UK mobile phone contract with O2,
Vodafone, TMobile, Orange, Virgin, 3, you use
the web and have an email address then HulloMail
is for you!
HulloMail is a service mashup of mobile voicemail
the web and email. It plugs into the network and
takes your voicemails and as well as giving you
the access you're used to, it delivers them to
your inbox, so you can save them forever and pass
them on to your friends and family. |
Does
HulloMail also have the same features as my current
voicemail?
Yes! HulloMail has all the features you are already
used to from a voicemail service. When you get
a new message you get notified by text (SMS) or
email and you can call HulloMail to listen to
the voicemail.
But HulloMail is so much more. For a start its
in your email, so you can listen to it from there
too....forward it...download it....keep it forever |
What
email accounts does HulloMail support?
HulloMail supports any email account. With providers
such as GoogleMail and MobileMe you can activate
HulloMail Sync, which magically ensures your message
status is always in sync. |
Where
are my HulloMails in GoogleMail ?
They are in the inbox. If you activate HulloMail
Sync they will also appear under a label HulloMail.
|
Where
are my HulloMail’s for all other emails accounts?
HulloMails are delivered to your email inbox with
a copy residing on hullomail.com allowing you
to call and listen to them from any phone.
If you activate HulloMail Sync they are found
in a folder HulloMail. |
How
do I know I've got a voicemail ?
By default HulloMail will send you a text.
The text will hold information of the caller,
if they are in your contacts you will see it as
a text from them saying they left you a voicemail.
The text also includes the number to call to listen
to the voicemail.
If you have push email on your phone, please
de-select text notification in your settingsx
as it saves us money and helps us keep the service
free for you.
|
How
do I call HulloMail?
From the UK dial 01494554040
from any phone.
From abroad dial +441494554040
If the phone is not your registered mobile or
not recognised you will be asked for your PIN. |
How
can I record a Personal Greeting?
Call HulloMail and Press 5 and follow the instructions.
We will soon allow you to upload your greeting
over the web. |
How
can I access my HulloMails?
You can call and listen, you can play them via
your mobile email client, you can play them through
your PC email, and you can play them in your web
email client. We will also be providing optimized
web and client user interfaces. |
What
is a HulloMail new voicemail notification?
When you receive a new voicemail you can receive
a notification via text (SMS) and/or email. |
What
is a HulloMail missed call notification?
If a caller hangs up before leaving you a message
you will receive a HulloMail missed call notification.
This is a configurable option, which you an changed
via your notification settings.
This can be very useful if you received a call
while out of coverage or if your phone is switched
off. HulloMail tells you who called if they did
not leave a message. |
What
email accounts does HulloMail support?
HulloMail supports any email account. But with
providers such as GoogleMail and MobileMe you
can activate HulloMail Sync, which magically ensures
your message status is always in sync. |
How
big are HulloMail’s?
An average 30 second voicemail will be about 125KB
in size. So with GoogleMail's 6GB storage, you
should be able to keep every voicemail you get
for the rest of your life without having to worry
at all. |
Is
HulloMail free?
Essentially yes, we do not charge you to register
or use the service. Your network operator may
however charge you a similar amount that they
do to use their own service, just without the
features
of HulloMail (see
voicemail comparison chart here)
We intend to generate revenue from HulloMail through
advertising, enterprise focused offerings and
premium features but these are works in progress. |
Can
I use HulloMail with Pay As You Go?
We'd love to be able to provide it to you, but
your network operator won't let you divert your
voicemail to us. You might want to drop them a
mail about it.... |
Will
my mobile operator charge me for using HulloMail?
HulloMail is configured on the public telephone
network to minimise any charges from your mobile
operator.
When you are in the UK, calls made to you that
are diverted to HulloMail and calls you make
to HulloMail should be covered within your monthly
minute allowance package, but please confirm
this with your mobile operator. If you keep
within your general minute allowance you should
not see any additional charges. If you exceed
your minute allowance then charges are according
to your plan. (see
voicemail comparison chart here)
If you are on T-Mobile, Diverts maybe excluded
from your allowance and charges are dependent
on your individual package, so please call customer
services.
If you download and play a message via your
mobile email client or mobile web you may receive
a data charge if you’ve exceeded your data
allowance.
When roaming abroad we recommend retrieving
messages online whenever you can.
|
